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DocuSign Outage History

Every past DocuSign outage tracked by IsDown, with detection times, duration, and resolution details.

There were 507 DocuSign outages since July 2022. The 111 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor November 6, 2025

November 2025: Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739)

Detected Nov 6, 2025 6:36 AM EST · Resolved Nov 6, 2025 10:16 AM EST · Duration about 4 hours

Minor November 5, 2025

November 2025: Some customers may experience workflow failures (DIRCA-3737)

Detected Nov 5, 2025 8:27 PM EST · Resolved Nov 5, 2025 9:08 PM EST · Duration 41 minutes

Minor November 3, 2025

November 2025: Some customers may experience login failures (DIRCA-3272)

Detected Nov 3, 2025 5:37 PM EST · Resolved Nov 3, 2025 6:07 PM EST · Duration 30 minutes

Major October 29, 2025

October 2025: Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource are currently unavailable due to an Azure outage (DIRCA-3689)

Detected Oct 29, 2025 12:18 PM EDT · Resolved Oct 29, 2025 5:50 PM EDT · Duration about 6 hours

Minor October 23, 2025

October 2025: NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflows

Detected Oct 23, 2025 7:01 PM EDT · Resolved Oct 23, 2025 7:23 PM EDT · Duration 22 minutes

Major October 22, 2025

October 2025: Some users may not be able to log in eSign Demo (DIRCA-3651)

Detected Oct 22, 2025 7:55 PM EDT · Resolved Oct 22, 2025 8:39 PM EDT · Duration 44 minutes

Minor October 20, 2025

October 2025: Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634)

Detected Oct 20, 2025 9:26 PM EDT · Resolved Oct 20, 2025 9:40 PM EDT · Duration 14 minutes

Minor October 20, 2025

October 2025: Some users in CLM UAT may not be able to log in (DIRCA-3625)

Detected Oct 20, 2025 12:05 PM EDT · Resolved Oct 20, 2025 1:39 PM EDT · Duration about 2 hours

Minor October 20, 2025

October 2025: Ongoing cloud provider issue impacting identity verification and notarization services across NA1–4 & AU (DIRCA-3622)

Detected Oct 20, 2025 10:37 AM EDT · Resolved Oct 20, 2025 4:26 PM EDT · Duration about 6 hours

Minor October 16, 2025

October 2025: Some customers may have experienced failures accessing DocuSign services (DIRCA-3604)

Detected Oct 16, 2025 11:55 PM EDT · Resolved Oct 16, 2025 11:59 PM EDT · Duration 5 minutes