Dovetail Outage History

Dovetail.com experienced intermittent 504 and 500 errors for 40 minutes due to a service provider issue, with users seeing "ERROR: Failed to contact the origin" messages. The service provider identified the problem at 8:09 UTC and implemented a fix. The website was restored to normal operation and continued to be monitored for stability.

Dovetail conducted scheduled maintenance on multiple integration partner connections over approximately 6 days. Customers experienced short periods of downtime during the maintenance work, but no customer data was lost. The maintenance was completed as planned with regular updates provided throughout the process.

Dovetail experienced playbook issues with redacted videos that specifically affected users with Viewer role permissions. The incident lasted 4 hours and was classified as minor severity. The service was investigating the playback problems during the reported timeframe.

Dovetail's AI docs feature experienced an outage and became unavailable across all regions for 16 minutes. Users were unable to access the AI docs functionality during this period. The service was restored, and users could use document generation from chat as a workaround during the incident.

Dovetail's Contextual Chat feature was unavailable for workspaces configured with AI processing regions set to Australia. The service disruption lasted 56 minutes before being resolved. The incident was classified as minor and affected only users in the Australian region.

Ask Dovetail experienced performance issues in Slack and Teams integrations for customers with multiple connections configured to a single workspace. The incident affected the ability to use Ask Dovetail functionality through these chat platforms for 40 minutes. The issue was resolved by having affected customers disconnect all existing connections and reconnect with a single connection to Slack or Teams.