Epicor Outage History

Epicor's Propello customer support hotlines in the Americas region experienced service issues that prevented customers from reaching support. The incident affected the Propello platform and specifically impacted users in the Americas region for 27 minutes. The service was restored after investigation and resolution efforts were completed.

Epicor experienced an issue with customer support hotlines affecting multiple Eagle regions across the Americas, including Canada and various US regions as well as private cloud services. The incident prevented customers from accessing phone support in these affected areas. The issue was resolved after 28 minutes of investigation and remediation work.

An incident impacted a subset of customers using the Epicor Payment Gateway, affecting numerous Epicor services including BisTrack, LumberTrack, Vision, Eagle, Kinetic, Prophet 21, and other components across multiple regions. The payment gateway issue lasted 17.8 hours and caused service disruptions for affected users. The incident was resolved with some users experiencing intermittent performance issues during recovery, while the operations team continued monitoring to ensure full service stability.

Epicor's BisTrack service experienced a minor incident that impacted a subset of customers across multiple regions including US West, US East, US Central, Central Canada, UK South, and Private Cloud environments. The incident affected the core BisTrack platform and its regional components for 17 minutes. The issue has been resolved after investigation and remediation efforts.

Epicor experienced a service incident affecting the Propello platform in the Americas region, impacting a subset of customers for 18 minutes. The company investigated and resolved the issue that was causing service disruptions. The incident was classified as minor and has been fully resolved.

Epicor experienced a service incident affecting Eagle components across multiple regions including Canada, West, East, North West, South East, South West, North Central, South Central, and Private Cloud Americas. The incident impacted a subset of customers in these regions for 19 minutes. The issue was resolved after investigation and monitoring.

Epicor CPQ experienced a service incident that impacted a subset of customers across Americas and Europe regions for 2.4 hours. The incident affected the Epicor CPQ platform and its regional components. The issue has been resolved after investigation and remediation efforts.

Epicor Test experienced an outage that lasted 8 minutes. The incident was classified as minor and affected the Epicor Test component. The service has been restored to normal operation.

Epicor Kinetic experienced a printing outage that affected a subset of customers in the Americas region for 1.1 hours. The incident was classified as minor and impacted the Kinetic platform's printing functionality. The service team investigated and resolved the issue.

A printing functionality issue affected Epicor Kinetic multi-tenant systems in Australia for 4.7 hours due to a weekend configuration change that switched SSRS reporting authentication from Windows NTLM to Managed Identities. The issue was resolved by establishing a standalone SSRS utility with NTLM authentication to restore printing operations.