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Exact Outage History

Every past Exact outage tracked by IsDown, with detection times, duration, and resolution details.

There were 34 Exact outages since July 2024. The 20 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 14, 2026

April 2026: Live Chat and EXACT Assist down

Detected Apr 14, 2026 8:07 AM EDT · Resolved Apr 14, 2026 9:38 AM EDT · Duration about 2 hours

Minor April 7, 2026

April 2026: Degraded Performance in Onine Booking and Patient Portal

Detected Apr 7, 2026 4:55 AM EDT · Resolved Apr 7, 2026 11:37 AM EDT · Duration about 7 hours

Minor April 2, 2026

April 2026: Issues Effecting Patient Portal

Detected Apr 2, 2026 9:16 AM EDT · Resolved Apr 4, 2026 7:08 AM EDT · Duration 2 days

Major March 31, 2026

March 2026: Online Booking outage

Detected Mar 31, 2026 6:27 PM EDT · Resolved Mar 31, 2026 7:55 PM EDT · Duration about 1 hour

Major March 3, 2026

March 2026: Online Booking/Portal Issues

Detected Mar 3, 2026 11:28 AM EST · Resolved Mar 3, 2026 12:45 PM EST · Duration about 1 hour

Minor March 3, 2026

March 2026: Issues with Pearl AI (Second Opinion Imaging Software)

Detected Mar 3, 2026 10:52 AM EST · Resolved Mar 3, 2026 12:01 PM EST · Duration about 1 hour

Major March 3, 2026

March 2026: Issues with NHS transmission and accessing CHI Numbers in EXACT

Detected Mar 3, 2026 5:01 AM EST · Resolved Mar 3, 2026 10:56 AM EST · Duration about 6 hours

Major January 26, 2026

January 2026: Integrated Payments - Microsoft Azure Issue

Detected Jan 26, 2026 4:27 AM EST · Resolved Jan 26, 2026 9:02 AM EST · Duration about 5 hours

Major January 14, 2026

January 2026: Issue with Integrated Payments through EXACT

Detected Jan 14, 2026 11:58 AM EST · Resolved Jan 15, 2026 5:24 AM EST · Duration about 17 hours

Major December 10, 2025

December 2025: SOE Connect

Detected Dec 10, 2025 4:49 AM EST · Resolved Dec 10, 2025 10:12 AM EST · Duration about 5 hours