Formstack Outage History

Formstack's Streamline service experienced errors in project workflows, with users encountering "Something went wrong" messages while progressing through affected workflows. The issue was caused by a frontend problem introduced in a recent deployment. The incident was resolved after 21 minutes once the engineering team identified and implemented a fix.

Formstack's Streamline workflow service experienced a 41-minute disruption where users were unable to run workflow sessions in production due to an issue with the us.streamline.intellistack.app domain. A temporary workaround was provided by replacing intellistack.app with formstack.app in session URLs. The issue was identified and resolved, with users advised to clear their browser's DNS cache if problems persisted.

Formstack Forms experienced an outage where partial submissions functionality was unavailable for 40 minutes, affecting the main application from 9:02 AM to 12:15 PM EST. The engineering team identified the issue and implemented a fix that restored full functionality. The system was monitored following the resolution to ensure stability.

Formstack Sign experienced a major incident where customers encountered a blank screen after logging in, preventing access to the main application. The issue affected user authentication and application access for 43 minutes. The team identified the root cause, deployed a fix, and confirmed that customers could successfully log in and access the application normally.

Formstack's Streamline service experienced intermittent failures when users attempted to publish new workflow versions, though existing live workflows and active sessions remained unaffected. The engineering team identified the root cause and deployed a fix within 37 minutes, restoring normal publishing functionality.

Formstack Sign experienced an issue that caused failures and delays when users attempted to upload documents. The problem affected the Documents component and prevented normal document upload functionality. The incident was resolved after 2.1 hours of investigation and remediation.

Formstack experienced an issue where some Workflows Pro customers were unable to access their Workspace, while all other functionality remained operational. The engineering team identified the root cause and implemented a fix within 45 minutes. The issue was resolved, with users advised to log out and back in to refresh their sessions if they continued experiencing problems.

Formstack Sign experienced an issue with document output in workflows configured to return documents separately, causing documents to be combined, incorrectly split, out of order, or missing from final outputs. The problem affected the Documents component and lasted 56 minutes before a fix was implemented. Users with documents processed during the incident need to resubmit them to ensure correct processing.

Formstack experienced an issue where custom notification and confirmation emails displayed field IDs instead of the actual submitted form data. This affected a subset of users' email communications from the main application. The incident was resolved after 49 minutes of investigation.

Formstack experienced a major email delivery disruption lasting 40 hours, preventing some messages from being delivered due to an issue with their sending domain. The problem was identified and fixed, with email functionality restored to normal operation. All customer emails that failed to send during the incident were successfully re-sent once service was restored.