Frame.io Outage History

Frame.io experienced a major service disruption lasting 1.9 hours where users could not access their v4 accounts, with core functionality including project loading, file uploads, video playback, and commenting completely unavailable. Users reported being able to log in but encountering blank screens with menus displaying but no content loading. The issue was caused by changes with a service provider and was resolved after the team identified the root cause and implemented mitigation measures.

Frame.io experienced an issue where comments intermittently failed to load on shares, affecting some customers for approximately 1 hour. The problem was identified and a fix was implemented, with the incident fully resolved after a brief monitoring period.

Frame.io experienced degraded performance affecting their website (app.frame.io), API, and support pages for 31 minutes. The incident impacted core platform functionality and user access to support resources. The team implemented a fix and confirmed resolution after monitoring the results.