Outage in Freshdesk
Issues Affecting Meta Channels
Resolved Minor
June 12, 2026 - Started about 1 month ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Freshdesk experienced a 3.7-hour service disruption affecting customers using Meta channels for sending and receiving messages. The issue was caused by a disruption with Meta, Freshdesk's third-party provider for social messaging functionality. The incident was classified as minor and has been resolved through coordination with Meta.
Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.
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