Outage in Freshdesk
Investigating WhatsApp Onboarding Integration Issues
Resolved Minor
June 14, 2026 - Started about 1 month ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Freshdesk experienced a minor service incident affecting WhatsApp onboarding integrations, where customers encountered failures when attempting to add new numbers to WhatsApp. Existing WhatsApp conversations remained functional throughout the incident, with the impact limited only to new number onboarding. The issue was resolved after 1.8 hours of investigation and collaboration with the service provider.
We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.
At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.
Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.
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