Outage in FreshService

Support Portal Accessibility Issues

Resolved Minor
November 26, 2024 - Started 11 months ago - Lasted about 2 hours

Incident Report

Our engineering team is currently investigating an issue where some customers may be experiencing difficulties accessing the support portal. This issue impacts only a specific set of customers who are using Support Portal V2 without the No-Code Portal feature enabled. We are working to resolve this as quickly as possible and will provide updates as more information becomes available. Thank you for your patience.
Components affected
FreshService Self-service portal FreshService Self-service portal FreshService Self-service portal FreshService Self-service portal

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