Outage in FreshService

Support Portal Accessibility Issues

Resolved Minor
November 26, 2024 - Started 3 months ago - Lasted about 2 hours

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Outage Details

Our engineering team is currently investigating an issue where some customers may be experiencing difficulties accessing the support portal. This issue impacts only a specific set of customers who are using Support Portal V2 without the No-Code Portal feature enabled. We are working to resolve this as quickly as possible and will provide updates as more information becomes available. Thank you for your patience.

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