Outage in Gem
Indeed - "Something went wrong when adding a prospect to Gem." error message
Resolved MajorIncident Report
We are currently aware of upload problems between Indeed and Gem, resulting in the "Something went wrong when adding a prospect to Gem." error. This occurs when auto-importing prospects to Gem by sending an Indeed email or when adding prospects to Gem individually from the Gem extension. Our engineers are investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 04/03/2024 04:11PM
This issue has been resolved. Our team will continue to monitor for problems. If you continue to have trouble adding prospects from Indeed to Gem, please contact our Support team at support@gem.com to report the issue.
IDENTIFIED
almost 2 years ago - at 04/03/2024 03:35AM
Functionality has been partially restored. Prospects can now be added to Gem if you send them an Indeed email or use the "Add Prospect" button in the Gem extension. Our engineers will continue to review the remaining Gem extension functions on Indeed.
INVESTIGATING
almost 2 years ago - at 04/02/2024 09:02PM
We are currently aware of upload problems between Indeed and Gem, resulting in the "Something went wrong when adding a prospect to Gem." error. This occurs when auto-importing prospects to Gem by sending an Indeed email or when adding prospects to Gem individually from the Gem extension. Our engineers are investigating this issue.
Latest Gem outages
Delayed processing of Greenhouse updates - 9 days ago
Partial Outage: Gem is not accessible from certain Countries in EU and UK - about 1 month ago
Some data from December 17, 2025 is currently unavailable - about 2 months ago
Delays in Gem Scheduling syncing and notifications - 2 months ago
Prospect Search results are stale - 3 months ago
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