Outage in Gladly

Investigating Voicemail Playback Issue

Resolved Minor
October 05, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Gladly is investigating an issue with voicemail playback. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly Channel - Voice
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/05/2023 07:47PM

After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING about 2 years ago - at 10/05/2023 06:15PM

Our Telephony partner has deployed a fix, and we will continue to monitor the system.

We'll send our final update once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED about 2 years ago - at 10/05/2023 05:20PM

We continue to work with our Telephony partner on a fix, and will continue updating the Status Page every 60 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED about 2 years ago - at 10/05/2023 04:51PM

Gladly has identified an issue with our Telephony partner that is affecting Voice recordings.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

INVESTIGATING about 2 years ago - at 10/05/2023 04:35PM

Gladly is investigating an issue with voicemail playback.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

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