Outage in Gong
AI Services Disruption
Resolved Minor
January 21, 2026 - Started 7 days ago
- Lasted 1 day
Incident Report
We are currently investigating an issue caused by a third-party service.
The Vertex Gemini API is experiencing elevated error rates and increased latency, which is impacting AI-related functionality.
Affected features include ChatAI, AskMeAnything, Cards, as well as all conversation briefs and summaries.
We are actively monitoring the situation and working with the third-party provider.
Further updates will be shared as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 01/21/2026 07:40PM
We are working to ensure service is fully restored for all customers. Please check back for updates.
INVESTIGATING
7 days ago - at 01/21/2026 06:05PM
Users may be experiencing disruptions due to a service outage at Vertex Gemini API, which is impacting AI-related functionality. The following Gong components are affected: ChatAI, AskMeAnything, Cards, as well as conversation briefs and summaries. Our teams are working quickly to investigate and address the issue.
RESOLVED
7 days ago - at 01/21/2026 03:15AM
The issue has been resolved.
IDENTIFIED
7 days ago - at 01/20/2026 10:50PM
We are currently investigating an issue caused by a third-party service.
The Vertex Gemini API is experiencing elevated error rates and increased latency, which is impacting AI-related functionality.
Affected features include ChatAI, AskMeAnything, Cards, as well as all conversation briefs and summaries.
We are actively monitoring the situation and working with the third-party provider.
Further updates will be shared as more information becomes available.
Latest Gong outages
We are currently experiencing connectivity issues (503 errors) - about 7 hours ago
AI service disruption - about 14 hours ago
Third party issue - 8 days ago
Gong service disruption - 14 days ago
Data Synchronization Delays - about 1 month ago
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