Incident Report
Investigating:
Users may be experiencing disruptions to Theme Spotter feature due to a service outage at Gemini. Our teams are working alongside the Google team to investigate and address the issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 11 hours ago - at 01/27/2026 09:37PM
A fix was implemented, and Theme Spotter is partially restored. This issue is related to an ongoing Google Vertex AI service disruption. Our team is working to ensure service is fully restored.
Please check back for updates.
IDENTIFIED
about 13 hours ago - at 01/27/2026 08:13PM
Service reliability has improved, and initial signs suggest a reduction in errors for the AI components. Our team is working to ensure all services are fully restored.
INVESTIGATING
about 14 hours ago - at 01/27/2026 06:50PM
Investigating:
Users may be experiencing disruptions to AI services due to a service outage at Gemini. The following Gong components are affected: AskMeAnything; Smart Trackers; Theme Spotter. We are coordinating closely with Google, who are actively investigating the issue.
INVESTIGATING
about 15 hours ago - at 01/27/2026 05:41PM
Investigating Update:
Our team continues to investigate the issue. Please check back for updates.
INVESTIGATING
about 16 hours ago - at 01/27/2026 05:11PM
Investigating:
Users may be experiencing disruptions to Theme Spotter feature due to a service outage at Gemini. Our teams are working alongside the Google team to investigate and address the issue.
Latest Gong outages
We are currently experiencing connectivity issues (503 errors) - about 8 hours ago
AI Services Disruption - 7 days ago
Third party issue - 8 days ago
Gong service disruption - 14 days ago
Data Synchronization Delays - about 1 month ago
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