Outage in Heap

Unable to Login

Resolved Major
June 18, 2024 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We've identified an issue with users being unable to Login to the Heap application. We are working on providing a fix. We will provide another update again in the next 30 minutes. Data ingestion is not impacted,
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/18/2024 03:47PM

This issue has been resolved.

MONITORING 11 months ago - at 06/18/2024 01:35PM

A fix for logins has been implemented and the ability to login has been restored. We will continue to monitor to ensure things are working as expected.

INVESTIGATING 11 months ago - at 06/18/2024 01:00PM

We've identified an issue with users being unable to Login to the Heap application. We are working on providing a fix. We will provide another update again in the next 30 minutes.

Data ingestion is not impacted,

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