Outage in Heap

Unable to Login

Resolved Major
June 18, 2024 - Started 11 months ago - Lasted about 3 hours
Official incident page

Need to monitor Heap outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Heap, and never miss an outage again.
Start Free Trial

Outage Details

We've identified an issue with users being unable to Login to the Heap application. We are working on providing a fix. We will provide another update again in the next 30 minutes. Data ingestion is not impacted,
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/18/2024 03:47PM

This issue has been resolved.

MONITORING 11 months ago - at 06/18/2024 01:35PM

A fix for logins has been implemented and the ability to login has been restored. We will continue to monitor to ensure things are working as expected.

INVESTIGATING 11 months ago - at 06/18/2024 01:00PM

We've identified an issue with users being unable to Login to the Heap application. We are working on providing a fix. We will provide another update again in the next 30 minutes.

Data ingestion is not impacted,

Latest Heap outages

Temporary Data Latency - Investigating - 13 days ago
Heap Connect Sync Delays - about 1 month ago
Heap Connect Syncs Impacted By Snowflake Incident - about 1 month ago
Hotjar.com is down - about 1 month ago
Temporary disruption in parts of Heap web app - about 2 months ago

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3969 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook