Outage in Heap
Multiple Query Failures in Heap App
Resolved MajorIncident Report
We are currently investigating query failures across multiple clusters in the Heap App. Data collection is not affected and no data has been lost.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/26/2025 11:10PM
This incident has been resolved.
MONITORING
10 months ago - at 06/26/2025 10:55PM
The fix has been implemented. We are monitoring.
IDENTIFIED
10 months ago - at 06/26/2025 10:51PM
Functionality is actively being restored, but some customers will still experience query failures at this time.
IDENTIFIED
10 months ago - at 06/26/2025 10:12PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/26/2025 09:28PM
we are continuing to work on this issue.
IDENTIFIED
10 months ago - at 06/26/2025 07:52PM
We have identified the problem and are working on implementing a fix.
INVESTIGATING
10 months ago - at 06/26/2025 07:14PM
We are currently investigating query failures across multiple clusters in the Heap App. Data collection is not affected and no data has been lost.
Latest Heap outages
Temporary Data Latency - Investigating - 19 days ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 21 days ago
Customers having to re-login in to Heap - 25 days ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
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