Outage in Heap

Temporary Data Latency - Investigating

Resolved Minor
April 16, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Components affected
Heap App Heap Data Collection
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/16/2025 10:19PM

This incident has been resolved.

MONITORING 2 months ago - at 04/16/2025 10:06PM

A fix has been implemented, and we are seeing latency return to normal. We will continue to monitor the state and update if anything changes.

IDENTIFIED 2 months ago - at 04/16/2025 09:25PM

Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.

INVESTIGATING 2 months ago - at 04/16/2025 08:16PM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Latest Heap outages

Multiple Query Failures in Heap App - 1 day ago
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Degraded Services - about 2 months ago
Heap Connect Sync Delays - 3 months ago
Heap Connect Syncs Impacted By Snowflake Incident - 3 months ago

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