Outage in Heap
Temporary Data Latency - Investigating
Resolved MinorIncident Report
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/16/2025 10:19PM
This incident has been resolved.
MONITORING
about 1 year ago - at 04/16/2025 10:06PM
A fix has been implemented, and we are seeing latency return to normal. We will continue to monitor the state and update if anything changes.
IDENTIFIED
about 1 year ago - at 04/16/2025 09:25PM
Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.
INVESTIGATING
about 1 year ago - at 04/16/2025 08:16PM
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Latest Heap outages
Temporary Data Latency - Investigating - 26 days ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 28 days ago
Customers having to re-login in to Heap - about 1 month ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
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