Outage in Heap

Heap Connect Sync Delays

Resolved Minor
March 26, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.
Components affected
Heap Connect
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/26/2025 05:42PM

Connect syncs for most customers should be caught up. We are monitoring the remainder to ensure successful completion.

INVESTIGATING 8 days ago - at 03/26/2025 04:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 days ago - at 03/26/2025 01:34PM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 03/26/2025 01:07PM

We are currently experiencing delays for Connect Syncs.

Our engineering team is currently working to identify a root cause and implement a solution.

We will post an update in 30 minutes.

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