Outage in Heap

Queries failing to return

Resolved Minor
January 05, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
Components affected
Heap App

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/05/2026 10:32PM

This incident has been resolved.

INVESTIGATING 7 days ago - at 01/05/2026 09:47PM

Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

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