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Outage in Heap

Some customers experiencing latency

Resolved Minor
November 19, 2025 - Started 5 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Heap App

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/20/2025 04:30AM

This incident has been resolved.

MONITORING 5 months ago - at 11/19/2025 08:51PM

All systems are now working and we are actively monitoring

INVESTIGATING 5 months ago - at 11/19/2025 05:06PM

Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

INVESTIGATING 5 months ago - at 11/19/2025 05:04PM

We are currently investigating this issue.

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