Outage in Heap
Intermittent application performance degradation for Sense customers
Resolved MinorIncident Report
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Components affected
Heap AppTrusted by 1000+ teams
Need to monitor Heap outages?
Stop finding out about outages from your users. Monitor 6,020+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 01/27/2026 03:05PM
This incident has been resolved.
IDENTIFIED
2 months ago - at 01/27/2026 01:50PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 01/27/2026 10:48AM
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Latest Heap outages
Temporary Data Latency - Investigating - 10 days ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 12 days ago
Customers having to re-login in to Heap - 16 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
