Outage in Heap
Intermittent application performance degradation for Sense customers
Resolved MinorIncident Report
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 01/27/2026 03:05PM
This incident has been resolved.
IDENTIFIED
10 days ago - at 01/27/2026 01:50PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 01/27/2026 10:48AM
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data - 12 days ago
Queries failing to return - about 1 month ago
Metric alert latency -- Investigating - 2 months ago
Heap Connect Sync Delays for EU customers on Snowflake - 2 months ago
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