Outage in Heap
Partial service disruption for some Heap/PA customers
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a partial service disruption lasting 11.3 hours where some customers encountered stale data in the app and experienced query timeouts or failures. The issue was identified and resolved with a fix that restored normal latency, while data collection continued throughout the incident with no data loss.
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/16/2026 03:56AM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/16/2026 12:51AM
The fix has been applied and latency is starting to recover. We continue to monitor.
IDENTIFIED
about 2 months ago - at 03/16/2026 12:31AM
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
INVESTIGATING
about 2 months ago - at 03/15/2026 07:54PM
We are continuing with this investigation. We will post an update as soon as one is available.
INVESTIGATING
about 2 months ago - at 03/15/2026 06:58PM
We continue to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/15/2026 05:30PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 03/15/2026 04:43PM
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.
Latest Heap outages
Temporary Data Latency - Investigating - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - about 1 month ago
Customers having to re-login in to Heap - about 1 month ago
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