Outage in Helium

Packet Router Rollout

Resolved Minor
May 05, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

The core team is rolling out packet routers across all regions to optimize GRPC process leaks. Data transfer may be temporarily unstable during the rollout. Should stabilize within 30 minutes.
Components affected
Helium Router
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/05/2023 05:42AM

Based on the monitoring, all packet routers have fully stabilized.

MONITORING about 1 year ago - at 05/05/2023 04:33AM

The core team has been monitoring the rollback for almost 1hr and packet routers have stabilized. We will monitor them for 1 more hour before resolving the incident.

MONITORING about 1 year ago - at 05/05/2023 04:02AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 05/05/2023 04:01AM

Based on the monitoring, the core team has begun rollback on the packet routers due to high memory usage.

MONITORING about 1 year ago - at 05/05/2023 02:03AM

The core team is rolling out packet routers across all regions to optimize GRPC process leaks. Data transfer may be temporarily unstable during the rollout. Should stabilize within 30 minutes.

Latest Helium outages

Solana Network Congestion - 3 months ago
Solana Network Congestion - 4 months ago
Solana Halt - 6 months ago

Start monitoring all your vendors in 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3203 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime