Outage in Helium

Packet Router Rollout In Progress

Resolved Minor
May 09, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

The core team is doing a staged rollout for packet routers to optimize GRPC process leaks. We’ll start with a rollout on a few packet routers, monitor for a bit before releasing to all packet routers. The rollout is doing fine in other regions, but causing memory issues in U.S. The core team is upgrading the packet router instances in U.S., the expected downtime is 15-20 minutes.
Components affected
Helium Router
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/09/2023 06:34PM

Based on the monitoring, all packet routers have fully stabilized and rollout is complete.

MONITORING over 1 year ago - at 05/09/2023 04:43PM

Based on the monitoring, the core team is rolling out the GRPC connection stability update to all packet routers.

MONITORING over 1 year ago - at 05/09/2023 04:28PM

The U.S. packet routers are back up. We are now evaluating the patch performance on GRPC connection stability in the selected few packet routers. After confirmation, we will rollout to the other packet routers.

MONITORING over 1 year ago - at 05/09/2023 04:11PM

The core team is doing a staged rollout for packet routers to optimize GRPC process leaks. We’ll start with a rollout on a few packet routers, monitor for a bit before releasing to all packet routers. The rollout is doing fine in other regions, but causing memory issues in U.S. The core team is upgrading the packet router instances in U.S., the expected downtime is 15-20 minutes.

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