Outage in Helium

Degraded Data Transfer in Asia

Resolved Minor
May 19, 2023 - Started about 1 year ago - Lasted 35 minutes
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

Due to a high amount of packet rate, the data transfer in Asia may be experiencing degraded service. The core team is on it and we will provides updates here. Thanx.
Components affected
Helium Router
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/19/2023 04:23PM

The upsizing is complete and the packet routers have fully stabilized.

IDENTIFIED about 1 year ago - at 05/19/2023 03:54PM

Memory issues were identified, the core team is upsizing the packet routers in Asia accordingly. The upsizing should complete within 30 minutes and data transfer in Asia may be temporarily unstable during then.

Thanx.

IDENTIFIED about 1 year ago - at 05/19/2023 03:51PM

Due to a high amount of packet rate, the data transfer in Asia may be experiencing degraded service. The core team is on it and we will provides updates here.

Thanx.

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