Outage in Helium

Degraded Data Transfer in U.S.

Resolved Major
June 26, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.

Outage Details

Due to a high amount of packet rate, the data transfer in U.S. may be experiencing degraded service. The core team is on it and we will provides updates here.
Components affected
Helium Router
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/26/2023 08:47PM

Based on the monitoring, all packet routers have fully stabilized.

IDENTIFIED almost 2 years ago - at 06/26/2023 07:34PM

The core team has also upgraded the U.S. packet routers, we will continue monitoring the performance.

IDENTIFIED almost 2 years ago - at 06/26/2023 06:06PM

The core team is going to patch the packet routers in U.S. with disk space optimization, and we will monitor the performance.

INVESTIGATING almost 2 years ago - at 06/26/2023 05:11PM

The issue was caused by the packet routers in U.S. running out of space due to multi-buy service logs. The core team is on it and we will provides updates here.

INVESTIGATING almost 2 years ago - at 06/26/2023 04:37PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/26/2023 04:37PM

Due to a high amount of packet rate, the data transfer in U.S. may be experiencing degraded service. The core team is on it and we will provides updates here.

Latest Helium outages

Hotspot Rewards Claim Outage - about 1 month ago
Solana Network Congestion - about 1 year ago
Solana Network Congestion - about 1 year ago
Helium Console Packet Drops - about 1 year ago
Solana Halt - over 1 year ago

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