IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.
Outage Details
Components affected
Helium RouterLatest Updates ( sorted recent to last )
The Packet Routers have been stable for the 2.5 hours. Marking this incident resolved and will follow up with post mortem.
Starting 8:18PM PT, the U.S. Packet Routers are offline again. The core team hasn't identified the root cause yet as all server metrics were healthy up til the crash, we are going to reboot and remove a load optimization constraint.
The Packet Routers have been stable for the past hour. The core team will keep monitoring the incident.
The U.S. Packet Routers have been rebooted. In the meantime, the core team is investigating the outage and will continue the update here.
The issue has been identified and a fix is being implemented.
Starting 5:19PM PT, the U.S. Packet Routers are offline. The core team is investigating the outage and will continue the update here.
The Helium Packet Routers started experiencing intermittent outage from 2:38PM PT due to misconfigured open file limit, the issue was resolved on 3:43 PT.
The team is monitoring the incident as there still seem to be some loose ends. Will continue the update here.
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