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Outage in Help Scout

Email Delays

Resolved Minor
February 13, 2023 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with sending new emails and/or replies until we're in the clear. We'll post more information here as we have it.
Components affected
Help Scout Email Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 02/13/2023 12:57PM

This morning around 06:28 EST we experienced some delays with outgoing messages. This has now been resolved as of 07:50 EST, and emails are going out as normal. All delayed messages from that time period have been sent. Thank you for your patience while we worked to get this resolved. If you experience any further issues with outbound email, please get in touch.

INVESTIGATING over 3 years ago - at 02/13/2023 12:06PM

We're working as quickly as possible to restore email delivery services. We'll continue to update here as we make progress.

INVESTIGATING over 3 years ago - at 02/13/2023 11:28AM

We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with sending new emails and/or replies until we're in the clear. We'll post more information here as we have it.

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