Outage in Help Scout

Email Delays

Resolved Minor

October 06, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages until we're in the clear. We'll post more information here as soon as we have it.

Components affected

Help Scout Email Processing

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/06/2023 09:05AM

Our engineers have now resolved the issues we were experiencing, so we're now we're closing this one out. Apologies for the trouble! And please do let us know if you continue having issues, and we'll continue investigating.

IDENTIFIED over 2 years ago - at 10/06/2023 08:41AM

We're making progress! Our engineers have identified the issue and are working to restore email delivery services. We'll continue to update here as we make progress.

INVESTIGATING over 2 years ago - at 10/06/2023 08:32AM

Our engineers are still investigating this issue, so email delivery might still be delayed for some customers until we're in the clear. We'll post more information here as soon as we have it.

INVESTIGATING over 2 years ago - at 10/06/2023 07:53AM

We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages until we're in the clear. We'll post more information here as soon as we have it.

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