Outage in Help Scout

Connection Issues

Resolved Minor
April 25, 2024 - Started over 1 year ago - Lasted 11 minutes
Official incident page

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Outage Details

We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information.
Components affected
Help Scout Docs Sites Help Scout Web App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/25/2024 05:06PM

We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.

INVESTIGATING over 1 year ago - at 04/25/2024 04:56PM

We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information.

Latest Help Scout outages

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Delays in Updating Views - 15 days ago
Web App Connection Timeouts - about 2 months ago

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