Outage in Help Scout
Mobile App Issues
Resolved Major
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Outage Details
We’ve been alerted to a problem with Help Scout's Mobile app, which impacts both the Android and iOS - we’re investigating and we'll be posting updates here.
Components affected
Help Scout Mobile AppsLatest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 06/26/2024 11:59PM
Our mobile apps are stable and running smoothly. Thank you for your patience.
MONITORING
about 1 year ago - at 06/26/2024 11:44PM
Mobile apps are running smoothly again. We'll keep an eye on this issue for a bit longer to make sure everything is ok.
IDENTIFIED
about 1 year ago - at 06/26/2024 11:25PM
We've identified the issue affecting our mobile apps and are working on a resolution.
INVESTIGATING
about 1 year ago - at 06/26/2024 11:09PM
We’ve been alerted to a problem with Help Scout's Mobile app, which impacts both the Android and iOS - we’re investigating and we'll be posting updates here.
Latest Help Scout outages
Degraded Performance & Slow Loading Issues - 9 days ago
Delays to Conversation Updates - 10 days ago
Degraded Performance & Slow Loading Issues - 10 days ago
Delays in Updating Views - 16 days ago
Web App Connection Timeouts - about 2 months ago
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