Outage in Help Scout

Slow Page Loads Throughout App

Resolved Minor
September 10, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team is investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use or log into Help Scout. We'll update you as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 04:26AM

The third party issue appears to be resolved and the app is now running smoothly.

INVESTIGATING 3 months ago - at 09/10/2024 02:12AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/10/2024 02:07AM

A third party issue is affecting performance across the app for users in some locations. Our team will continue to investigate and provide updates.

INVESTIGATING 3 months ago - at 09/10/2024 01:56AM

Our team is investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use or log into Help Scout. We'll update you as soon as we have more information.

Latest Help Scout outages

AI Service issues - 20 days ago
Slow page loads - about 2 months ago
Inbound Email Delays - 2 months ago
Access Issues - 2 months ago

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