Outage in Helpshift

Increased delay in webhook delivery from Helpshift

Resolved Major

August 25, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Helpshift Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/25/2023 04:51PM

The lag is now back to normal. This issue is resolved.

INVESTIGATING over 2 years ago - at 08/25/2023 03:07PM

We are currently investigating this issue.

Latest Helpshift outages

Older Resolved/Rejected cases are visible in "All New Issues" view - 20 days ago

Dashboard Analytics — Partial Degradation - about 1 month ago

Partial Degradation: Analytics - about 1 month ago

Partial Degradation: Issue Auto-assignment (Delay) - about 1 month ago

Service Degradation - about 2 months ago

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