Outage in Helpshift

Dashboard Analytics Outage

Resolved Major
September 05, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are facing issue with Dashboard Analytics. As per the initial investigation it seems that this is an issue with one of our analytics providers. We are currently investigating more on this issue.
Components affected
Helpshift Analytics Dashboard

Need to monitor Helpshift outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/05/2023 08:01PM

We have fixed this issue. The Analytics dashboard is operational now.

INVESTIGATING about 2 years ago - at 09/05/2023 07:14PM

We are trying to get in touch with our Analytics service provider. We are currently investigating more on this issue

INVESTIGATING about 2 years ago - at 09/05/2023 06:00PM

We are facing issue with Dashboard Analytics. As per the initial investigation it seems that this is an issue with one of our analytics providers. We are currently investigating more on this issue.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook