Outage in Helpshift
Webchat is down (in-app)
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Helpshift Web ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/28/2024 03:27PM
This incident has been resolved.
MONITORING
about 2 years ago - at 02/28/2024 03:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 02/28/2024 02:50PM
We have found the root cause, we are fixing this issue.
INVESTIGATING
about 2 years ago - at 02/28/2024 02:20PM
We are currently investigating this issue.
Latest Helpshift outages
Service Disruption - 9 days ago
Helpshift Automations Service Disruption - 23 days ago
Degraded performance on Helpshift Dashboard - about 1 month ago
Partial Degradation – Dashboard Analytics (Team Section) - 2 months ago
AI Reply Service Outage - 4 months ago
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