Outage in Helpshift

Webchat is down (in-app)

Resolved Minor
February 28, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Helpshift Web Chat
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/28/2024 03:27PM

This incident has been resolved.

MONITORING 10 months ago - at 02/28/2024 03:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 02/28/2024 02:50PM

We have found the root cause, we are fixing this issue.

INVESTIGATING 10 months ago - at 02/28/2024 02:20PM

We are currently investigating this issue.

Latest Helpshift outages

Language AI Service Outage - about 1 month ago
Delay in Chat Experience - 2 months ago
Issue with Bots workflow - 4 months ago

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