HubSpot Outage History

HubSpot experienced a service outage lasting approximately 1.1 hours due to a database impairment, affecting some customers across all regions who were unable to access the platform. All HubSpot tools were impacted during the incident, which occurred between 02:47 PM and 03:15 PM UTC+1. The service was fully restored once the database issue was resolved.

HubSpot experienced degradation affecting U.S. portals for 1.7 hours due to an AWS outage. The incident caused loading issues for users accessing HubSpot services in the United States region. HubSpot worked with AWS to resolve the underlying infrastructure issue and restored normal service functionality.

HubSpot customers experienced intermittent DMARC failures when sending emails to Microsoft-hosted inboxes, with the most significant impact affecting senders who had DMARC policies set to reject or quarantine messages. The issue was caused by improper handling of certain email headers. HubSpot implemented a fix and resolved the incident after 27.7 hours, though some delayed deliveries continued for up to 48 hours as email queues cleared.

HubSpot experienced a workflows outage lasting 49 minutes on April 30, 2026, from 9:45 AM to 10:30 AM EDT. Some customers encountered errors when creating or updating workflows during this period. The root cause was resolved with no data loss reported.

HubSpot experienced a third-party integration issue that prevented some customers from publishing Instagram posts through their Marketing Tools from April 23-29. The incident lasted 19.2 hours and affected HubSpot's social publishing functionality, requiring users to either retry posting or publish directly on Instagram as a workaround. The issue was fully resolved on April 29 at 6:17 PM after HubSpot mitigated the integration problem.

HubSpot customers in North America experienced workflow and automation delays for 4.7 hours between 08:57 AM and 3:34 PM EST, affecting CRM, Marketing Tools, and Chat & Automation components. The delays were caused by an issue processing a small subset of actions that created a backlog in the system, with some email workflow actions delayed up to 6 hours. The incident was fully resolved at 3:34 PM EST after HubSpot addressed the processing issue and restored normal system performance.

HubSpot experienced a 23-minute service disruption affecting marketing, operations, sales, and service tools for many customers in North America. The outage was caused by a server impairment due to resource exhaustion, which HubSpot resolved by scaling their system. All affected tools were restored to normal operation by 12:40 AM UTC-07:00.

HubSpot experienced a 34-minute outage affecting quote generation from deal records within their Sales Tools and CRM components, impacting customers across all regions between 10:56 AM and 11:30 AM UTC-04:00. Users were able to work around the issue by creating quotes directly from the quotes page during the incident. The issue was fully resolved by 11:30 AM with quote generation from deal records restored to normal functionality.

HubSpot experienced a 35-minute outage affecting all customers in North America from 11:44 AM to 12:18 PM (UTC -04:00), with all major tools including commerce, content, marketing, sales, service, operations, APIs, and customer platform tools becoming unavailable. The incident was caused by a database impairment resulting from a bad production configuration change. HubSpot resolved the issue by failing over to a healthy database node, restoring full service by 12:18 PM.

HubSpot's Activities and Events features experienced impairments for 2.1 hours on April 9, 2026, affecting North American customers' ability to log calls and complete tasks within the CRM and Reports components. The issue was caused by a database configuration problem that began at 9:00 AM EDT. HubSpot identified and resolved the database configuration issue, fully restoring service by 12:53 PM EDT.