HubSpot Outage History

HubSpot experienced a 23-minute service disruption affecting marketing, operations, sales, and service tools for many customers in North America. The outage was caused by a server impairment due to resource exhaustion, which HubSpot resolved by scaling their system. All affected tools were restored to normal operation by 12:40 AM UTC-07:00.

HubSpot experienced a 34-minute outage affecting quote generation from deal records within their Sales Tools and CRM components, impacting customers across all regions between 10:56 AM and 11:30 AM UTC-04:00. Users were able to work around the issue by creating quotes directly from the quotes page during the incident. The issue was fully resolved by 11:30 AM with quote generation from deal records restored to normal functionality.

HubSpot experienced a 35-minute outage affecting all customers in North America from 11:44 AM to 12:18 PM (UTC -04:00), with all major tools including commerce, content, marketing, sales, service, operations, APIs, and customer platform tools becoming unavailable. The incident was caused by a database impairment resulting from a bad production configuration change. HubSpot resolved the issue by failing over to a healthy database node, restoring full service by 12:18 PM.

HubSpot's Activities and Events features experienced impairments for 2.1 hours on April 9, 2026, affecting North American customers' ability to log calls and complete tasks within the CRM and Reports components. The issue was caused by a database configuration problem that began at 9:00 AM EDT. HubSpot identified and resolved the database configuration issue, fully restoring service by 12:53 PM EDT.

HubSpot experienced high ingestion latency for UnifiedEvents in North America for 1.4 hours, causing data processing delays of up to 30 minutes and slower page loading times. The incident affected automation/workflow triggers, CRM Events Timeline, reporting, frontend dashboard components, and List Segmentation processing. The issue was caused by a server impairment and was fully resolved after the server was repaired and all systems recovered.

HubSpot experienced a 6-minute SSO login outage from 2:32 PM to 2:38 PM UTC-4 caused by a server impairment, preventing customers from accessing the platform through single sign-on authentication. The incident affected all HubSpot components including Marketing Tools, CRM, Website, Sales Tools, Service Tools, Chat & Automation, Reports, Mobile, and Integrations across all regions. The issue was fully resolved by 2:38 PM UTC-4 with normal SSO functionality restored.

HubSpot's email reply functionality experienced issues for 55 minutes on March 25th, 2026, from 3:44 PM to 4:39 PM UTC-4, affecting customers across all regions. The incident impacted CRM and Sales Tools components and was caused by a server impairment. The service was fully restored by 4:39 PM UTC-4 and is now working properly.

HubSpot experienced a 22-minute outage affecting Forms on landing pages from 10:15 AM to 10:37 AM (UTC -04:00), caused by a server impairment. All customers in all regions were unable to use Forms functionality during this period. The issue was resolved and normal service was restored by 10:37 AM.

HubSpot's CRM experienced an issue where saved views disappeared from view tabs when users refreshed pages or changed tabs, lasting 42 minutes from 9:39 AM to 10:21 AM EDT on March 19, 2026. The underlying saved views were not lost, but users need to manually re-add their view tabs to restore access.

HubSpot's HelpDesk service experienced a 49-minute outage affecting CRM, Service Tools, and Chat & Automation components for North American customers, with users reporting dashboard functionality issues. The incident was caused by server resource exhaustion, which HubSpot resolved by reverting a recent change. Service was fully restored with no data loss after the root cause was identified and addressed.