Outage in Infobip

EMEA (DE) - Multiple Services Issues

Resolved Major
April 12, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing general issues over EMEA (DE) data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Components affected
Infobip Live Chat Infobip RCS Infobip Voice Infobip Other Portal apps Infobip Channels and Numbers Infobip Customer Portal Login/Homepage Infobip SMTP Infobip SIP trunk Infobip Mobile App Messaging (Push) Infobip USSD Infobip Mobile Identity Infobip ChatApps Infobip MMS Infobip WhatsApp Business Infobip Email Infobip Analyze Infobip Answers Infobip Conversations Infobip Things Infobip People Infobip Moments Infobip SMS Infobip SMPP Infobip Number Lookup Infobip HTTP API
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/12/2023 02:28AM

The issue has been successfully resolved and the service is once again operational. Services affected are now available and operational.

Start (UTC): 12.04 00:09
End (UTC): 12.04 01:37
Impact: Multiple services were unavailable due to network connectivity issues.

For further assistance, questions, and concerns, please contact support@infobip.com.

MONITORING about 2 years ago - at 04/12/2023 01:51AM

A fix has been deployed and we're currently monitoring this one. We will provide you additional information the soonest we have it.

IDENTIFIED about 2 years ago - at 04/12/2023 01:24AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 04/12/2023 01:08AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 04/12/2023 12:53AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 04/12/2023 12:35AM

We are currently experiencing general issues over EMEA (DE) data center. The scope of the issue is currently being investigated and more information will follow in the next update.

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