Outage in Infobip

EMEA (DE) - WhatsApp service degradation

Resolved Major
September 06, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently observing an issue with WhatsApp service. Our team is investigating and more details will follow in the next update. Start time (UTC): 6 September 2023 08:12
Components affected
Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 09/06/2023 11:15AM

The issue has been successfully resolved and the WhatsApp service is once again operational.
During the specified timeframe, part of Infobip customers may have experienced the inability to send and receive WhatsApp traffic.

Start (UTC): 06 September 08:12
End (UTC): 06 September 11:25
Impact: WhatsApp traffic processing

IDENTIFIED almost 2 years ago - at 09/06/2023 09:47AM

Our team continues to work on a fix for the issue.

IDENTIFIED almost 2 years ago - at 09/06/2023 09:17AM

We are continuing to work on a fix for the issue.

IDENTIFIED almost 2 years ago - at 09/06/2023 08:51AM

The issue has been identified and our team is working on a fix.

INVESTIGATING almost 2 years ago - at 09/06/2023 08:27AM

We are currently observing an issue with WhatsApp service. Our team is investigating and more details will follow in the next update.
Start time (UTC): 6 September 2023 08:12

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