Outage in Intercom US
Outbound messages appearing in the inbox
Resolved Minor
December 11, 2025 - Started 29 days ago
- Lasted about 3 hours
Incident Report
We're seeing outbound messages (emails, posts, etc.) unexpectedly create conversations in the inbox and looking into it.
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Latest Updates ( sorted recent to last )
MONITORING
29 days ago - at 12/11/2025 02:56PM
We have implemented a fix, and new outbound messages are no longer appearing in the inbox. The impact was between 12:24 - 14:17. We are exploring options to remove these conversations from the inbox.
INVESTIGATING
29 days ago - at 12/11/2025 02:05PM
We're seeing outbound messages (emails, posts, etc.) unexpectedly create conversations in the inbox and looking into it.
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