Outage in Intercom US
Balanced assignment is delayed
Resolved Minor
January 06, 2026 - Started 3 days ago
- Lasted 23 minutes
Incident Report
We're seeing delays with balanced assignment in the inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 01/06/2026 05:33PM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
3 days ago - at 01/06/2026 05:22PM
We're seeing delays with balanced assignment in the inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Intercom US outages
Intercom is down - about 4 hours ago
Intercom teammate web app is down - 4 days ago
Outbound messages appearing in the inbox - 29 days ago
Increased Errors and Latency in Webhook Delivery - about 1 month ago
Increased errors and delays processing user imports from CSV - about 2 months ago
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