Outage in Intercom US
Intercom is down
Resolved Major
January 09, 2026 - Started about 14 hours ago
- Lasted about 1 hour
Incident Report
We're seeing issues with Intercom's Inbox, Messenger and Fin due to operational issues in one of our databases. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 13 hours ago - at 01/09/2026 08:50PM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
about 13 hours ago - at 01/09/2026 08:45PM
Investigation into the root cause of this incident is ongoing.
INVESTIGATING
about 13 hours ago - at 01/09/2026 08:29PM
We're still looking into the cause of the database issues and are working to get the app back online as soon as possible.
INVESTIGATING
about 13 hours ago - at 01/09/2026 08:12PM
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
INVESTIGATING
about 13 hours ago - at 01/09/2026 08:00PM
We're seeing issues with Intercom's Inbox, Messenger and Fin due to operational issues in one of our databases. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
source IsDown
Widespread intercom service outage
Reports started 8 minutes before official outage was reported
Users report global intercom downtime with long load times, errors due to high traffic, and failed message delivery.
Latest Intercom US outages
Balanced assignment is delayed - 4 days ago
Intercom teammate web app is down - 5 days ago
Outbound messages appearing in the inbox - 30 days ago
Increased Errors and Latency in Webhook Delivery - about 1 month ago
Increased errors and delays processing user imports from CSV - about 2 months ago
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