IONOS Cloud Outage History

IONOS Cloud experienced a 21.4-hour incident affecting provisioning services, causing increased processing times for orders initiated via Data Center Designer or API, with occasional connection losses to the Data Center Designer. Existing virtual data center resources remained accessible and unaffected throughout the incident. The issue was resolved after implementing a fix and monitoring the results.

IONOS Cloud's AI Model Hub experienced increased latency and error rates due to significant load over a 68.8-hour period. The Mistral Small 24B Instruct model was particularly affected by high load, causing slow response times and timeouts for users. The team resolved the incident by removing performance bottlenecks and addressing the load issues.

IONOS Cloud experienced a connectivity issue affecting VPN Gateways that lasted 6.7 hours. The VPN team identified and mitigated the problem, with all affected gateways recovering. The incident was resolved and is being investigated for potential links to previous maintenance work on the VPN gateways.

IONOS Cloud experienced a major network outage in Worcester that caused multiple customer network interface cards (NICs) to go down, resulting in complete connectivity loss for affected instances. The technical team identified the root cause and resolved the issue by migrating several virtual machines to restore network connectivity. The incident lasted 9.4 hours before being fully resolved with continued monitoring for stability.

IONOS Cloud experienced partial connectivity degradation affecting Kubernetes control planes in the Frankfurt region, preventing workload changes for several customers over approximately 100 hours. The issue was caused by a DDoS attack targeting customers on their infrastructure, which created bottlenecks leading to intermittent reachability problems and increased latency between Kubernetes etcd nodes. The incident was resolved after implementing a fix and monitoring the results.

IONOS Cloud experienced network packet loss and connection delays caused by a DDoS attack on customer infrastructure, affecting individual virtual resources with degraded connection quality. The incident lasted approximately 100 hours while network technicians worked to isolate and resolve the issue. The problem was resolved after implementing countermeasures to mitigate the attack, though intermittent link saturation caused some packet loss during the response period.

IONOS Cloud experienced provisioning service degradation in their Karlsruhe datacenter affecting Virtual Data Centers (VDCs) that were impacted by a previous storage incident. Users encountered error code VDC-5-12 when attempting to create or modify resources, while existing VMs remained operational throughout the incident. The issue was resolved after 112 hours once redundancy was fully restored and provisioning limitations were removed.

IONOS Cloud's automated accounting system erroneously sent emails to multiple customers claiming their VAT/Umsatzsteuer ID numbers could not be verified. The incident was identified as a false alarm with no actual verification issues or required customer actions. All affected customers were contacted directly via email once the 22-hour incident was resolved.

IONOS Cloud experienced a major storage service outage in their Karlsruhe region lasting over 6 days, caused by defective hardware that required physical replacement and extensive data synchronization. The incident affected virtual machines and storage provisioning, with some VMs going into "shutoff" state and requiring manual restart requests through support tickets. The service was fully restored after hardware replacement, firmware updates, VM recovery, and complete storage redundancy restoration.

IONOS Cloud experienced partial connectivity issues with their Managed Kubernetes control plane, causing degraded functionality for some customers. The incident affected Kubernetes operations and lasted approximately 3.4 hours. The issue was resolved after implementing a fix and monitoring the results.