Outage in JumpCloud

JumpCloud Device Agent Issue on MacOS Catalina

Resolved Minor
August 26, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

JumpCloud is aware of an Agent issue affecting a small number of older MacOS Catalina devices. Versions identified are: 10.15.0 10.15.1 10.15.2 10.15.3 We have deployed a fix to those devices, and are monitoring the results. If you experience issues with users being unable to login to those devices, please contact support@jumpcloud.com.
Components affected
JumpCloud Agent

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/26/2022 06:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 08/26/2022 05:20PM

JumpCloud is aware of an Agent issue affecting a small number of older MacOS Catalina devices.

Versions identified are:
10.15.0
10.15.1
10.15.2
10.15.3

We have deployed a fix to those devices, and are monitoring the results. If you experience issues with users being unable to login to those devices, please contact support@jumpcloud.com.

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