KnowledgeOwl Outage History

KnowledgeOwl experienced a 4.5-hour major outage with 504 errors and slow load times affecting all core services including knowledge bases, web application, API, and file CDN. The service was placed in emergency maintenance mode while the team investigated and attempted multiple mitigations before successfully implementing a fix. All systems were restored and the incident was resolved after continued monitoring confirmed the fix was stable.

KnowledgeOwl experienced a major service incident lasting 3.4 hours, with users reporting 504 gateway timeouts and slowness when accessing knowledge bases and the main application. The incident affected the web application, API, and knowledge bases components. The team identified and implemented a fix, with service restored and no further issues reported.

Microsoft Defender SmartScreen was flagging all files uploaded to KnowledgeOwl as unsafe in Microsoft Edge after someone reported a file from a trial account as phishing. The issue affected KnowledgeOwl's File and Resource CDN for 2 hours, preventing Edge users from safely accessing uploaded files. The incident was resolved when Microsoft reviewed and unflagged KnowledgeOwl's file library after the service team submitted a report requesting review.