Kustomer Latency/Messaging Delays

Kustomer has implemented an update to address an event affecting PROD1 platform slowness, automation, and messaging. Our team will continue to monitor this update to ensure the issue is fully resolved as well as continue redriving automations and messages into platforms. Please expect further updates within the next 3 hours and reach out to support directly at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event affecting PROD1 platforms that may cause Latency, slowness, and delays in automation and messaging. Our team currently implementing a resolution to resolve these issues and fully recover our systems. Please expect further updates within the next 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an event affecting PROD1 that may cause platform latency, slowness, automated process delays, and delays in sending and receiving messages within the platform. We believe this to be related to our third-party vendor Amazon, who is currently reporting an increase in API error rates. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within the next 30 minutes and reach out to support directly at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an event affecting PROD1 that may cause platform latency, slowness, and delays in sending and recieving messages within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within the next 30 minutes and reach out to support direct at support@kustomer.com if you have additional questions or concerns.