Reported Third Party Event - Twilio

We continue to monitor the status with third party vendor Twilio on some SMS text messages received in the Kustomer platform which may be experiencing delays.

For more information, you can refer to https://status.twilio.com/

Please do not hesitate to reach out to our Support team with any additional questions.

Kustomer is aware of an event reported by one of our third party vendors affecting SMS text messages that may cause delays when receiving text messages within the platform. We are seeing messages being received within Twilio but taking a long time to arrive within Kustomer. Our team will continue to monitor the status with our vendor. We will continue to provide updates as we get them from Twilio and reach out to support if you have additional questions or concerns.