Outage in Kustomer

Latency in PROD1 Kustomer Platforms

Resolved Minor
June 10, 2022 - Started over 3 years ago - Lasted 32 minutes
Official incident page

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Outage Details

Kustomer has identified an event affecting PROD1 platforms that may cause slowness when navigating Kustomer and sending messages. Our team is currently working to investigate the issue and implement a resolution. Please expect further updates within one hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer API Kustomer API
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/10/2022 04:41AM

Kustomer has identified an event affecting PROD1 platforms that may cause slowness when navigating Kustomer and sending messages.

Our team has indentified that the incident is tied to a n operational issue with AWS. You can see their status page here, https://health.aws.amazon.com/health/status

Please expect further updates within one hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

INVESTIGATING over 3 years ago - at 06/10/2022 04:14AM

Kustomer has identified an event affecting PROD1 platforms that may cause slowness when navigating Kustomer and sending messages. Our team is currently working to investigate the issue and implement a resolution. Please expect further updates within one hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

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