Outage in Kustomer

[Timelines] Investigating Latency in Loading Timelines in Prod 1

Resolved Minor
June 17, 2022 - Started almost 3 years ago - Lasted 21 minutes
Official incident page

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Outage Details

Kustomer is aware of an event affecting loading timelines in prod 1 that may cause temporary latency within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Workflow Kustomer Web/Email/Form Hooks Kustomer Channel - Facebook Kustomer Web Client Kustomer CSAT Kustomer API Kustomer Channel - WhatsApp Kustomer Bulk Jobs Kustomer Analytics Kustomer Channel - Email Kustomer Registration Kustomer Exports Kustomer Channel - Chat Kustomer Notifications Kustomer Channel - Twitter Kustomer Events / Audit Log Kustomer Channel - Instagram Kustomer Channel - SMS Kustomer Search Kustomer Tracking
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 06/17/2022 05:20PM

A fix has been implemented to the caching service and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 06/17/2022 05:09PM

Increased latency in caching of objects is causing search to perform sub-optimally

INVESTIGATING almost 3 years ago - at 06/17/2022 05:05PM

Kustomer is aware of an event affecting loading timelines in prod 1 that may cause temporary latency within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.

Latest Kustomer outages

[WHATSAPP] latency in message sending and issues with messages persisting [Prod 1] - 9 days ago
[Chat and Workflow] Latency in Sending and Receiving Messages and Processing Workflows [Prod 1] - about 1 month ago
[Kustomer Voice] - Call Issues - about 1 month ago
[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability - about 1 month ago
[TWILIO WHATSAPP & SMS] [Outbbound messages were temporarily not sending] [PROD1] - about 2 months ago

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