Outage in Kustomer

[Timelines] Investigating Latency in Loading Timelines in Prod 1

Resolved Minor
June 17, 2022 - Started over 2 years ago - Lasted 21 minutes
Official incident page

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Outage Details

Kustomer is aware of an event affecting loading timelines in prod 1 that may cause temporary latency within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Workflow Kustomer Web/Email/Form Hooks Kustomer Channel - Facebook Kustomer Web Client Kustomer CSAT Kustomer API Kustomer Channel - WhatsApp Kustomer Bulk Jobs Kustomer Analytics Kustomer Channel - Email Kustomer Registration Kustomer Exports Kustomer Channel - Chat Kustomer Notifications Kustomer Channel - Twitter Kustomer Events / Audit Log Kustomer Channel - Instagram Kustomer Channel - SMS Kustomer Search Kustomer Tracking
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/17/2022 05:20PM

A fix has been implemented to the caching service and we are monitoring the results.

IDENTIFIED over 2 years ago - at 06/17/2022 05:09PM

Increased latency in caching of objects is causing search to perform sub-optimally

INVESTIGATING over 2 years ago - at 06/17/2022 05:05PM

Kustomer is aware of an event affecting loading timelines in prod 1 that may cause temporary latency within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.

Latest Kustomer outages

[SEARCHES] Search Refresh Issues [PROD2] - 1 day ago
[CHAT] Issue Receiving Chat Attachments [PROD1 and PROD2] - 3 days ago
Reported Third Party Event - [Instagram experiencing major disruptions] - 5 days ago
[PLATFORM] Entire platform is experiencing some latency causing disruptions in load times (PROD1) - 8 days ago
Reported Third Party Event - [OpenAI experiencing major disruptions] - 11 days ago

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