Outage in Kustomer

Latency/Slowness in PROD1 Platforms

Resolved Minor
July 18, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event affecting PROD1 platforms that may cause slowness/latency within the Kustomer platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within the next 30 minutes or sooner and reach out to support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer API Kustomer API
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 07/18/2022 08:16PM

Kustomer is still working to address an issue affecting PROD1 platforms that may cause slowness/latency within Kustomer. Our engineering team is currently testing a potential fic and we will post an update as soon as testing is completed. Please expect further updates within the next 30 minutes or sooner and reach out to support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED about 3 years ago - at 07/18/2022 07:50PM

Kustomer is aware of an event affecting PROD1 platforms that may cause slowness/latency within the Kustomer platform. Our team is currently working to implement a fix for this issue. Please expect further updates within the next 30 minutes or sooner and reach out to support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED about 3 years ago - at 07/18/2022 07:21PM

Kustomer is aware of an event affecting PROD1 platforms that may cause slowness/latency within the Kustomer platform. Our team is currently working to implement a fix for this issue. Please expect further updates within the next 30 minutes or sooner and reach out to support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED about 3 years ago - at 07/18/2022 06:51PM

Kustomer is aware of an event affecting PROD1 platforms that may cause slowness/latency within the Kustomer platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within the next 30 minutes or sooner and reach out to support at support@kustomer.com if you have additional questions or concerns.

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