Outage in Kustomer

Reported Third Party Event - Billing system provider is experiencing degraded performance

Resolved Minor
August 04, 2022 - Started over 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Zuora is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in Zuora reflected in their orgs. For more information, please refer to https://trust.zuora.com/ Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Components affected
Kustomer API Kustomer API
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 08/05/2022 03:11AM

Our billing system provider is experiencing degraded performance.

This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs.

For more information,
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

MONITORING over 2 years ago - at 08/04/2022 08:27PM

Our billing system provider is experiencing degraded performance.

This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs.

For more information,

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

IDENTIFIED over 2 years ago - at 08/04/2022 08:15PM

Zuora is experiencing degraded performance.

This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in Zuora reflected in their orgs.

For more information, please refer to
https://trust.zuora.com/

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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