Outage in Kustomer

Queues and Routing Latency on PROD2

Resolved Minor
November 25, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Channel - Chat Kustomer Channel - Facebook Kustomer Channel - Twitter Kustomer Channel - Instagram Kustomer Channel - WhatsApp Kustomer Channel - SMS Kustomer Channel - Email
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/25/2022 03:09PM

Kustomer has resolved an event impacting instances in Prod2 that caused latency in Queues and Routing. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to Support at support@kustomer.com if you have additional questions or concerns.

MONITORING about 2 years ago - at 11/25/2022 02:22PM

Kustomer has implemented an update to address an event in Prod2 that caused latency in Queues and Routing. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED about 2 years ago - at 11/25/2022 01:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 11/25/2022 01:52PM

Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.

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